Extras account retention process
This FAQ describes how we handle client account data in the event of an account closure (either due to inactivity or by request).
Account closure
In the event that a registered client administrator has not logged into a client account in the last 24 months, the account will move to a closed state. All registered client administrators will be notified by email on the day of closure.
Existing registered employees will still be able to login to access their benefit history, however no new employee registrations or benefit applications will be possible.
It will be necessary to contact us if you would like to re-open your account.
Account deletion
In the event of a client account closure, we undertake an automated review of the contents of the account and arrange for deletion. When we have concluded our review and a data retention expiry date is known, all registered client administrators will be notified by email to confirm the schedule for deletion.
Existing registered employees will not be able to login to access their benefit history once the client account has been deleted.
If you receive a notification that your client account is scheduled for deletion, we advise contacting us as soon as possible if you would like to re-open your account.
You may wish to login and download any pertinent data you may require for your records.
Unless you contact us, the client account will be deleted and we will not contact you again.