Cyclescheme Employer: Payments, Credits & Refunds
Payment processing timescales
When you make a payment to Cyclescheme and how the payment is made, determines when it is allocated to an Invoice. Faster payments take 1 working day and BACS payments take 3-4 working days.
If for any reason the invoice has not been marked as paid within those timescales, please contact our Finance Team on the following email address making sure to include the remittance advice; remits.bath@bhnetwork.com
Credit Notes
When a Certificate is cancelled and the Invoice has been paid, the system automatically generates a Credit Note. Credit Notes are not automatically used against future Invoices, nor are they automatically refunded. You can request a refund via your Myschemes portal by clicking on the 'Refunds' tab. For full instructions on this, please see our How to request a refund FAQ
Please note ❗
You are not able to request a refund when you have an outstanding invoice. Please contact our Finance Department to request the Credit Note is offset against the outstanding Invoice, and if necessary, then make a payment for the difference.
Email our Finance Team on Financebath@bhnetwork.com with the Invoice and Credit Note information and they will process your request accordingly.