Cyclescheme Employer: What do the Cyclescheme statuses mean?

Cyclescheme operates on the Myschemes platform and the Employer admin area has recently been updated. Administrators are able to check on the current status of each Certificate request and understanding the various statuses can help ensure effective scheme management. 

We've streamlined the number of different Certificate statuses visible to you, previously 31, there are now only 10. We have only included the statuses necessary to your management of the scheme, with helpful tooltips so you know what each status means. 

The statuses mean the following: 

Requested: A new employee request - please review and approve.

Approved: You have approved the request. We'll issue an invoice according to your agreed invoicing schedule.

Invoiced: We have invoiced you for this request. When the invoice is paid, we'll let the employee know they can proceed with their hire.

Paid: Invoice paid. We'll contact the employee within 24 hours with instructions on how to proceed with the hire.

Issued: The employee can now go ahead and obtain their bike and/or accessories. We've sent them an email explaining how to do this.

Collected: The employee has received their bike and/or accessories. Salary sacrifice should start now if it has not already.

End of Hire: The initial hire period has ended and the employee must now decide whether to take ownership of the bike, extend the hire period, or return the bike to us.

Cancelled: Certificate has been cancelled, and credited if invoiced.

Declined: You have declined this Certificate request.

Complete: The hire period has finished and the employee has completed their End of Hire process.